Faithful Care Connect LLC is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or communicate with our practice.
Information We Collect
When you interact with our website or contact our practice, we may collect the following information:

• • Name
  • Email address
  • Phone number
  • Information voluntarily submitted through contact forms or appointment requests
  • Basic website usage information, such as IP address or browser type

Please do not submit sensitive medical information through general website contact forms.

How We Use Your Information
We may use the information collected to:

• • Respond to inquiries or appointment requests
  • Provide behavioral health and mental health services
  • Manage scheduling and patient communication
  • Process billing and administrative requests
  • Send appointment reminders or practice-related notifications

Electronic Health Records
If you become a patient, your protected health information will be stored securely in our electronic health record system, CharmHealth, which is designed to comply with the Health Insurance Portability and Accountability Act (HIPAA).

Insurance Billing
If you use insurance benefits for services, billing and claims processing may be handled through Headway, which assists with insurance verification, claims submission, and payment processing.

Phone and Text Communication
Our practice may communicate with patients by phone or secure text messaging using iPlum.

Messaging Terms & Conditions
By providing your phone number, you agree to receive informational text messages from [Practice Name], including:

• • Appointment reminders
  • Account notifications
  • Administrative messages related to services

Message frequency may vary. Message and data rates may apply based on your mobile carrier.
For assistance, reply HELP or contact us at info@careconnectmh.com.
You may opt out of receiving text messages at any time by replying STOP.
Mobile SMS Messaging Privacy Policy

Information Collected
We may collect information such as your name, phone number, and email address when you communicate with us via SMS.

Use of Information
The information collected may be used to provide the requested services, including appointment reminders, billing communications, customer service, and other administrative communications.
Sharing of Information
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This includes text messaging opt-in data and consent.

You may text STOP at any time to opt out of SMS messages.

You may text HELP at any time to receive assistance.

Messaging frequency may vary. Messaging and data rates may apply.

All messaging policies follow CTIA guidelines (Section 5.2.1).

If you wish to have your information removed, please contact us by email at info@careconnectmh.com

How We Protect Your Information
We implement administrative, technical, and physical safeguards designed to protect your information and comply with HIPAA privacy and security regulations.

Your Privacy Rights
Patients have rights regarding their protected health information, including the right to request access to their records and request corrections when appropriate.

Updates to This Policy
We may update this policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us
Faithful Care Connect LLC
Info@careconnecmh.com
803-232-9094